FAQs

FAQs – DFGPGROUP

Welcome to DFGPGROUP! Below are some frequently asked questions to help you with your shopping experience.

1. What types of clothing do you sell?

We specialize in trendy, stylish, and unique clothing that blends fashion with individuality. From casual wear to statement pieces, we’ve got something for everyone!

2. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Shopify Payments.

3. How long does shipping take?

Domestic (U.S.) Orders: 5 -10 business days
International Orders: 10 - 15 business days
Please note that processing takes 1-3 business days before shipping.

4. Do you offer international shipping?

Yes! We ship worldwide. International shipping rates are calculated at checkout. Customs fees may apply depending on your country.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s journey.

6. What is your return & exchange policy?

Returns: Accepted within 14 days of delivery for unworn, unused items with original tags.
Exchanges: If the size doesn’t fit, we can exchange it for another size (subject to availability).
Refunds: Store credit or a refund will be processed once the return is received.

7. My item arrived damaged. What should I do?

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos, and we’ll make it right!

8. Can I cancel or modify my order after placing it?

Orders can be canceled or modified within 12 hours after placing them. After that, they are processed and cannot be changed.

9. Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive exclusive discounts, early access to sales, and special promotions.

10. How can I contact customer support?

Email us at: andrewbryant6184@gmail.com
Call/Text: +6018424239

We typically respond within 24-48 hours. Thank you for shopping with DFGPGROUP!